Oceana Resorts & Apartments New Zealand

CHILD POLICY - Children up to 12 years old sharing a room with an adult, using existing bedding and not requiring a rollaway bed, will be accommodated free of charge. In any circumstances where a rollaway bed is required, the extra person rate will apply.  Cots are available at the same cost as an extra person charge.

CREDIT CARD INFORMATION – A valid credit card must be submitted to make all bookings.  No payment will be taken at time of booking but this credit card will be held as a guarantee and the first nights accommodation will be charged to this card if a client does not turn up to a confirmed booking.

CANCELLATIONS - All cancellations must be made in writing, through our website, via emailing res@mchg.co.nz or by fax to +64 3 358 5012.  Acknowledgement of all cancellations will be made back to you by one of our consultants.  If you do not receive notice within 24hrs after submission, it means that we have not received your notice and you must contact us again.  No refund will be applicable if less than 48hrs notice is given or for non-arrival of the client at the property. If a booking is cancelled outside of 48hours of arrival, a cancellation charge of $25 will be charged.

RELOCATION POLICY - If, for any reason, the Hotel is unable to provide all or part of the accommodation reserved, it will immediately contact the Operator/Client and undertake every effort to secure comparable alternative accommodation. The Hotel will be responsible for any additional costs of accommodation exceeding those quoted by the Hotel and for any additional transport costs.

COMPLAINTS
In the event of a problem or complaint on arrival to an Oceana property the client must contact the Oceana New Zealand office to advise.  Oceana New Zealand will endeavour to rectify the situation for a mutual acceptance by all parties.  For any complaints after the stay the client must notify Oceana New Zealand in writing within 7 days of the end of service provided.  All care will be given to satisfy all parties involved to a resolution.

COMMISSION - All bookings made through the Oceana New Zealand or Oceana Australia sites are at nett rates and are non-commissionable.